HOW TO REGISTER
·
IS IT NECESSARY TO REGISTER TO ACCESS
THE SITE FOODELUX?
We wish to share with you the pleasure
of surfing the site Foodelux, without any engagements
on your side! For this reason it is not necessary to register, and it is
possible to access freely. Just select the option “Enter as a Guest” in the Landing Page. On the contrary if you
wish to register immediately you can do it at any time of the navigation in
this way: select the option log in the
navigation bar on the right top of the page.
HOW TO BUY
·
DO I NEED A VAT REGISTRATION NUMBER TO
BUY FROM FOODELUX?
Foodelux sells
to holders of a VAT registration number as well as to private customers. If you
are a private customer and live abroad you will be debited with the Italian VAT.
·
IS IT NECESSARY TO REGISTER TO BUY FROM
THE SITE FOODELUX ?
In consideration of the complexity,
unique approach and the large selection of services offered by Foodelux we are obliged to ask you a complete registration to
enable you to pass an order.
·
IS IT NECESSARY TO PASS A MINIMUM ORDER
TO BUY FROM FOODELUX?
Foodelux is a
company selling exclusively to the holders of a VAT registration number. It
offers a free delivery service all over the European Union with a minimum order
of 100kg worth at least 500€. Foodelux offers also a
delivery service Ex Warehouse (Exw - Incoterms 2010)
from the premises of Reggio Emilia. In the latter case the minimum order can be
considerably reduced. For this reason we advise you to contact your Food
Specialist who will answer all your questions.
·
ONCE COMPLETED THE PAYMENT ON LINE HOW
CAN I KNOW IF MY ORDER HAS BEEN CONFIRMED AND BE INFORMED ABOUT THE FURTHER
STAGES?
Once completed the order with the
payment, you will receive a confirmation message with all the details of the
order at the registered email address. In case you should not receive the email,
please check the junk mail, the spam folder or call us at +39.0522.1841710. If
the order has been completed successfully you will receive a confirmation email
and will be contacted by your food specialist to be informed about the time of
execution or the possible problems which may have arisen within the following 12/24
ore.
·
CAN EVERYBODY BUY ALCOHOLIC DRINKS?
Foodelux
manages the sale of alcoholic products in a very articulated way, which allows
practically everybody to buy vine and beer from Italy without any particular
customs engagements. For this reason and for more information, do not hesitate
to contact your Food Specialist or call the number of our office through the
special section “Contacts” and we will answers all your questions.
·
AS A PRIVATE CUSTOMER HOLDING A VAT
REGISTRATION NUMBER CAN I BUY FROM FOODELUX?
Of course! During the check in select
the option “Private” and proceed to buy normally. Remember that you will be
charged with the Italian VAT.
·
AS THE BUYER OF A BIG GROUP I AM
INTERESTED IN MANAGERIAL CONTACTS WITHOUT PASSING THROUGH THE SITE. IS IT
POSSIBLE?
Foodelux is
specialized in the supply of foodstuff with a high standard of service for big
Customers (Chains, Franchising, Hypermarkets, Chains of Hotels, Restaurants,
Big Distributors). For this reason and for more information we are always on
line with you. Do not hesitate to contact your Food Specialist or call the numbers
of our office through the special section “Contacts” and we will answer all
your questions.
HOW TO PAY
·
WHICH METHODS OF PAYMENT IS IT POSSIBLE
TO USE?
Foodelux allows
you to buy using two forms of payment: one online and one offline. Online you
can effect payment in the traditional forms with all the major credit card:
Visa, Master, American, JCB, Diners. Offline you can effect payment by Bank
Transfer paying in advance or by Letter of Credit, or you can contact your Food
Specialist, who will devise other solutions with you.
·
IS THE SITE OF FOODELUX SAFE FOR THE
PAYMENT?
Foodelux is
very concerned about the security of your personal data as we are aware of the
risks run by the customers who effect payments online – especially with such
considerable amounts. For this reason and to guarantee the utmost protection,
the transaction will be carried out directly on the safe server of the bank. Foodelux cannot store any personal data of your credit
card. All the sensible data you will give to the bank will be processed with
the cryptographic SSL protocol.
·
HOW DOES PAYMENT BY ADVANCE BANK
TRANSFER WORK?
If you choose the option offline by
advance bank transfer, you have to effect payment within 24 hours from the date
of the order. After that period, if the bank transfer has not been made, your order
will be cancelled. The data for the bank transfer are the following:
Beneficiary FOODELUX SRL - IBAN: IT 90 W 02008 12832 000102105979 BIC/SWIFT: UNCRITM152V Bank UNICREDIT BANCA – REGGIO
EMILIA
IMPORTANT NOTICE: as a description you have to state the date and number of order
which can be found in the mail confirming the order. We remind you that your
order will be processed only after it has been ascertained through the confirmation
of the CRO number that the bank transfer has been made within 24 hours from the order.
·
HOW
DOES PAYMENT BY LETTER OF CREDIT WORK?
If you choose this method of payment we
advise you to contact your Food Specialist or call the number of our office
through the special section “Contacts” and we will answer all your questions.
HOW WE SHIP AND DELIVER THE
GOODS
·
DOES FOODELU SHIP IN ITALY?
Foodelux
arranges shipments in Italy, too. In this case the goods will be quoted Ex
Warehouse (EXW – Incoterm 2010) To the amount of the goods we will add the cost
of transport up to the destination requested. To get more information we advise
you to contact your Food Specialist or call the numbers of our office through
the special section “Contacts” and we will answer all your questions.
·
DOES FOODELUX SPIP IN EUROPE?
Of course! Foodelux
forwards goods free in the following countries for orders over 100Kg and worth
more than 500€: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France,
Germany, Greece, Latvia, Lithuania, Luxemburg Switzerland, Andorra,
Liechtenstein Norway, Holland, Poland, Portugal, Principality of Monaco, United
Kingdom (only London), Czech Republic, Romania, Slovakia, Slovenia, Spain,
Sweden, Hungary.
The following countries are excluded:
Canary, Gibraltar, Aland Island, Islands of the Channel, Ceuta, Melilla,
Ireland, Island, Malta, United Kingdom (excluded London), Balearic Islands, Azores
and all the other smaller islands. For this and for more information we advise
you to contact our Food specialist or call the numbers of our office through
the special section “Contacts” and we will answer all your questions.
·
DOES FOODELUX SHIPS GOODS TO OTHER
PARTS OF THE WORLD?
Foodelux guarantees
a specialized door to door service in countries
outside the European Union, too. In this case the goods will be quoted Ex
Warehouse (EXW – Incoterm 2010) and transport will be quoted separately. For
this and for more information we advise you to contact our Food specialist or
call the numbers of our office through the special section “Contacts” and we
will answer all your questions
·
DOES FOODELUX ISSUE THE NECESSARY
CERTIFICATES FOR IMPORTING?
As a guarantee of the excellent quality
of the products and defense of the customer, Foodelux
can issue almost all the necessary certificates for importing, including the
Eur1 for a very large number of products in stock. For this and for more
information we advise you to contact our Food specialist or call the numbers of
our office through the special section “Contacts” and we will answer all your
questions.
DELIVERY, RETURN AND
REFUND
·
WHICH ARE THE DELIVERY TERMS?
The delivery terms vary a lot depending
both on the type of delivery (EXW o DAP/CIF Incoterm 2010), and the type of
products, like alcoholic drinks or fresh foods. For this and to get more
information we advise you to download the General Conditions or to contact your
Food Specialist or call the numbers of our office through the special section “Contacts”
and we will answer all your questions.
·
WHAT TO DO IF THE PALLET ARRIVES
DAMAGED OUTSIDE AND/OR INSIDE?
Foodelux devotes a great care to logistics,
storing and to the choice of the best logistic partners. However, a damage may
occur. If this happens, do not worry! Just express the reservation in the delivery
note and take a picture – even with your mobile – showing the condition of the pallet
clearly and stating exactly what is missing or has been damaged. Your Food Specialist
will contact you and will help to solve the problem in the most convenient and
cheapest way.
·
WHAT TO DO IF INSIDE THE PELLET SOME
PRODUCTS ARE MISSING, EXPIRED OR DAMAGED?
Foodelux devotes a great care to
logistics, storing and to the choice of the best logistic partners. However, a
damage may occur. If this happens, do not worry! Just express the reservation
in the delivery note and take a picture – even with your mobile – showing the
condition of the pallet clearly and stating exactly what is missing or has been
damaged. Your Food Specialist will contact you and will help to solve the
problem in the most convenient and cheapest way.
·
CAN I RETURN ALCOHOLIC PRODUCTS?
It is never possible to return alcoholic
products due to problems connected with the management of excise duties.
·
IS IT POSSIBLE TO RETURN GOODS FOR A
MISTAKE IN THE PURCHASE?
When the products are being selected
the information always appears in the most detailed and precise way. Along with
the picture (which sometimes may not be precise as the packing can be updated without
official notice) Foodelux provides the EAN code,
which offers unequivocal indications and avoids any misunderstandings. For this
reason Foodelux reserves the right not to accept the
return of goods due to a mistake in the selection of the product by
the customer. The orders or the
integrations made verbally will never be the object of return.
·
DOES THE RETURN OF A PRODUCT OR OF A
WHOLE ORDER HAVE A COST?
For the characteristics of the service
offered by Foodelux the return is often inconvenient
for you and for us as well. It is admitted, though. The return can have a cost
for the customer, too: it depends on the reasons. For this and for more
information we advise you to contact our Food specialist or call the numbers of
our office through the special section “Contacts” and we will answer all your
questions
ADVANTAGES
AND PROMOTIONS
·
I HAVE RICEIVED A PROMOTIONAL CODE,
WHAT SHALL I DO?
If you have received a voucher with a
discount code you can insert it in the last stage of
the check-out and the amount will be immediately updated. Once you have
selected the products you wish to buy first of all click on "Trolley"
on the right top, then click on "Proceed with the purchase". During
the stage of conclusion of the order, and before payment, you will go through
the stage in which you will be asked to add a code: if you have it, just insert
it and you will be granted the discount directly on the virtual bill. At this point you will be able to proceed with
the confirmation of the order.
·
HOW LONG DO PROMOTIONS LAST?
The length of the promotions varies and
Foodelux is not always in a position to state it with
certainty since the beginning. Sometimes
they can be made depending on the availability of the articles.
SERVICE INFORMATION
·
HOW CAN I KNOW IF FOODELUX CAN GET ME A
PRODUCT WHICH I
CANNOT FIND IN THE WEBSITE?
For this and for more information we
advise you to contact our Food specialist or call the numbers of our office
through the special section “Contacts” and we will answer all your questions
·
HOW CAN I REPORT A NEGATIVE EXPERIENCE
WITH A FOOD SPECIALIST OR ANOTHER MEMBRER OF THE STUFF OF FOODELUX?
Foodelux has
always paid great attention to the relations with its customers and suppliers
and believe these relations must be inspired by mutual respect and
profitability. For this reason, if you have had a negative experience we ask
you to inform immediately the Management at the e-mail address which you can
find in the section “Contacts”.