General conditions of service

Foodelux is a company specialising in sales exclusively to holders of eligible VAT codes outside Italy.

Simplifying the buying process for our customers is our main objective.
Here, you can find the transparent commercial terms and conditions that make it clear.

Prices shown on web site do not include Italian VAT

The prices shown on the site, in the catalogue, and on every offer advertised by Foodelux are without Italian VAT. To include the price of transport in an order within the EU (excluding islands) a minimum purchase of €500 per 100kg of merchandise is required.

It is possible to purchase goods for export outside Italy. For clarification, contact your Food Specialist. They are always available to help.

A single service model with different payment methods

Pay online without fees with credit card or offline by bank transfer. We accept all credit cards.
To complete purchases on our website offline, it is also possible to use other methods of payment.
Contact your Food Specialist for guidance and an assessment of transaction costs.

Is your order at least 100kg? Then shipping is free!

Foodelux offers free shipping of packages to destinations in the European Union reachable by road, including London, UK. For the island and the European territories excluded, Foodelux offers these two alternative solutions:
- delivery at the closest port or carrier in the north of Italy (DAP incoterms 2010)
- possibility of leaving the goods in our warehouses (EXW Incoterms 2010)

Besides the delivery servises described, it is possible to forward by ship or plane to any destination in the world in accordance with the customers' requirements.
- (CIF Incoterms 2010)

In case of free delivery within the European Union depending on the value of the goods, Foodelux may refuse orders when the value does not cover transport costs, which can be the case when ordering soft drinks or tinned tomato products. Therefore to qualify for free delivery orders must reach a minimum spend of €500 for 100 kg of goods

Product freshness is our motto. Guaranteed!

For many destinations in the European Union, Foodelux offers guaranteed temperature controlled deliveries to ensure the best condition and conservation of merchandise.
For deliveries outside of the European Union, Foodelux will arrange guaranteed delivery for punctual and reliable service.

Compliance with packing requirements is mandatory for delivery

All products sold by Foodelux are packaged in accordance with laws for Epal or Euro pallet deliveries, which cost 6 € per unit. It is not possible for us to to accept the return of pallets. For deliveries to countries such as Argentina, Australia, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, Egypt, Guyana, Guatemala, Honduras, India, Indonesia, Israel, Jamaica, Japan, Jordan, Korean Republic, Lebanon, Malaysia, Mexico, New Zealand, Nicaragua, Nigeria, Norway, Oman, Paraguay, Perù, Philippines, Russia, Seychelles, South Africa, Sri Lanka, Syria, Taiwan, Turkey, Ukraine, and the USA, Foodelux provides a pallet fumigation certificate at the cost of 18 € per unit. Foodelux does not use plastic or Chep pallets.

Complete Customs Service

Foodelux regularly export outside of the European Union, and are authorised to quickly process the majority of certificates and documentation necessary for exportation. Customers are required to confirm exportation requirements and processing time in advance for special documentation at time of checkout.
Foodelux can process Certificates of Origin, Certificate of Sanitation, and the Certification of Phytosanitation for products of animal origin, advisory and other principal certification required.
For many products, the certificate Eur1 is also available.
All certificates are obtained at cost.